Privacy Policy
Last updated: January 1, 2025. Effective date: January 1, 2025.
ToxSafe Analytics is committed to protecting the privacy of our clients, portal users, and website visitors. This Privacy Policy describes how we collect, use, store, and disclose personal information in connection with our toxicology testing services, regulatory advisory programs, and online portal.
Information We Collect
Information you provide directly
When you submit an inquiry, request a consultation, or create an account on our portal, we collect information such as your name, business email address, company name, phone number, and the details of your testing request.
Usage and technical information
We collect standard web traffic data including IP addresses, browser type, referring URLs, and pages visited. This information is used solely to improve the performance and usability of our website.
Laboratory and sample data
Information related to compounds submitted for testing, including sample identifiers, formulation data provided for analysis, and test request parameters, is handled under the terms of your executed service agreement and applicable NDA.
How We Use Your Information
Service delivery
We use your contact and project information to process testing requests, deliver analytical reports, and provide regulatory advisory services. We will not use your submitted compound data for any purpose other than delivering the services you requested.
Communications
We may contact you with updates related to your active testing requests, turnaround status notifications, or service-related announcements. Marketing communications are only sent with your explicit consent.
Legal and compliance obligations
We may retain records as required by applicable laboratory accreditation standards, including ISO 17025 documentation requirements and GLP audit trail obligations.
Data Sharing and Disclosure
No sale of personal data
We do not sell, rent, or trade your personal information or compound data to third parties under any circumstances.
Service providers
We work with a limited set of vetted service providers (such as cloud infrastructure and communication platforms) that process data on our behalf under strict data processing agreements. These providers do not have independent access to use your data.
Legal requirements
We may disclose information if required to do so by law, regulatory authority, or court order, or if we believe in good faith that disclosure is necessary to protect our legal rights or the safety of any individual.
Data Security
Technical safeguards
All data transmitted to and from our portal is encrypted using industry-standard TLS protocols. Our laboratory information systems are access-controlled, audited, and subject to regular security review.
Confidentiality agreements
All staff with access to client compound data and consultation records are bound by confidentiality obligations. Consultation engagements are covered by NDA structures as outlined in our service agreements.
Data Retention
Retention periods
We retain client records and testing data for a minimum of five years following the completion of services, as required by ISO 17025 accreditation standards. You may request deletion of personal contact information after your service relationship concludes, subject to our legal retention obligations.
Your Rights
Access and correction
You may request a copy of the personal information we hold about you and ask us to correct any inaccuracies.
Withdrawal of consent
Where we process your data on the basis of consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
How to exercise your rights
To make a request, contact us at portal-inquiries@toxsafe-labs.com. We will respond within 30 days.
Cookies
Essential cookies only
Our website uses only technically necessary cookies required for site operation and security. We do not use advertising or behavioral tracking cookies. You may disable cookies in your browser settings, though this may affect certain portal features.
Contact and Updates
Contact us
If you have questions about this Privacy Policy or our data practices, please contact us at portal-inquiries@toxsafe-labs.com or by post at 720 Science & Discovery Way, Suite 400, Biotech Valley.
Policy updates
We may update this Privacy Policy periodically. Material changes will be communicated to active clients by email. Continued use of our services following the effective date of any update constitutes acceptance of the revised policy.